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Store Policy

Refund and Store Policy

Thank you for shopping with LipistryByP! Your satisfaction and experience are our top priorities. By making a purchase, you agree to the following terms:

No Refunds

All sales are final. We do not offer refunds under any circumstances.

Exchanges are only available under the following conditions:

  • Wrong Product or Defective Items: If you receive the wrong product(s) or your item has a defect such as:

    • Faulty applicator (e.g., detached wand).

    • Broken containers affecting functionality (e.g., leaking).

    • Empty product upon arrival.

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To qualify for an exchange:

  1. Items must be unused, unopened, and in their original condition.

  2. You must contact us at lipistry.by.p@gmail.com within 24 hours of receiving your package.

  3. Your exchange request must include clear photos of the defect or damage.

  4. Exchange requests are subject to approval before processing.

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Note: We are not responsible for damages incurred once items leave our facility. Requests made after 24 hours of delivery will not be honored.

​

Exchanges or Returns (If Applicable)

Store Policy

Refund and Store Policy

Thank you for shopping with LipistryByP! Your satisfaction and experience are our top priorities. By making a purchase, you agree to the following terms:

No refunds

All sales are final. We do not offer refunds under any circumstance

Exchanges or Returns (if applicable)

Exchanges are only available under the following conditions:

  • Wrong Product or Defective Items: If you receive the wrong product(s) or your item has a defect such as:

    • Faulty applicator (e.g., detached wand).

    • Broken containers affecting functionality (e.g., leaking).

    • Empty product upon arrival.

To qualify for an exchange:

  1. Items must be unused, unopened, and in their original condition.

  2. You must contact us at lipistry.by.p@gmail.com within 24 hours of receiving your package.

  3. Your exchange request must include clear photos of the defect or damage.

  4. Exchange requests are subject to approval before processing.

Note: We are not responsible for damages incurred once items leave our facility. Requests made after 24 hours of delivery will not be honored.

Shipping Responsibility

  • Incorrect Address: If your package is returned to us due to an insufficient or incorrect address provided at checkout, you will be responsible for a reshipping fee of $5 or location-calculated shipping costs.

  • Lost Packages: Once your package is shipped, LipistryByP is no longer responsible. For lost packages, please contact your local postal carrier or file a claim directly with them.

FAQ | Frequently Asked Questions

1. Who do you ship with?
We ship exclusively with Canada Post (for now).

​

2. Where do you ship to?
We currently ship ONLY within Canada. However, we are working on expanding to serve our international family soon!

​

3. How long does processing and shipping take?
Orders are processed within 1-3 business days and shipped within 3-7 business days.

​

4. What if I entered the wrong address?
Mistakes happen! If you realize you entered an incorrect address, email us immediately at lipistry.by.p@gmail.com.

​

  • If your package has not yet shipped, we’ll correct the address at no extra charge.

  • If the package is already in transit and returned to us, a $5 reshipping fee will apply.

​

5. Do you offer refunds or exchanges?
We do not offer refunds. All sales are final. Exchanges are available only for approved cases of defects or incorrect items (see our Refund Policy for details).

​

Need Help?

If you have any questions or concerns about your shipping, please reach out to us at lipistry.by.p@gmail.com.

​

Thank you for supporting LipistryByP! We appreciate your understanding and continued love for our products. 💋

Store Policy

Refund & Store policy

Thank you for shopping with LipistryByP! Your satisfaction and experience are our top priorities. By making a purchase, you agree to the following terms:

No Refunds

All sales are final. We do not offer refunds under any circumstances

Exchanges or Returns (If Applicable)

Exchanges are only available under the following conditions:

  • Wrong Product or Defective Items: If you receive the wrong product(s) or your item has a defect such as:

    • Faulty applicator (e.g., detached wand).

    • Broken containers affecting functionality (e.g., leaking).

    • Empty product upon arrival.

​

To qualify for an exchange:

  1. Items must be unused, unopened, and in their original condition.

  2. You must contact us at within 24 hours of receiving your package.

  3. Your exchange request must include clear photos of the defect or damage.

  4. Exchange requests are subject to approval before processing.

​

Note: We are not responsible for damages incurred once items leave our facility. Requests made after 24 hours of delivery will not be honoured.

Store Policy

Refund & Store policy

All sales are final. We do not offer refunds under any circumstances.

FAQ Frequently Asked Questions

1. Who do you ship with?
We ship exclusively with Canada Post (for now).

2. Where do you ship to?
We currently ship ONLY within Canada. However, we are working on expanding to serve our international family soon!

3. How long does processing and shipping take?
Orders are processed within 1-3 business days and shipped within 3-7 business days.

4. What if I entered the wrong address?
Oops! Mistakes happen. Please email us immediately at lipistry.by.p@gmail.com before your package is shipped. If the package is already in transit, a $5 reshipping fee will apply for return packages.

5. Do you offer refunds or exchanges?

No refunds. All sales are final. Exchanges are available only for approved cases of defects or incorrect items (see above).

Thank you for supporting LipistryByP! We appreciate your understanding and continued love for our products.

If you have any additional questions, please don’t hesitate to contact us at 'Let's Chat'


 

Shipping Policy

Thank you for choosing LipistryByP! Here’s everything you need to know about our shipping process and responsibilities:

Orders are processed within 1-3 business days and shipped within 3-7 business days. We currently ship exclusively with Canada Post, ensuring reliable delivery for all orders.
At this time, we only ship within Canada but are actively working on expanding our shipping options to serve our growing international community

​

  • Incorrect Address:
    If your package is returned to us due to an insufficient or incorrect address provided at checkout, you will be responsible for reshipping costs. This fee is $5 or calculated based on your location. To avoid delays, please double-check your address at checkout.

  • Lost Packages:
    Once your package is shipped, LipistryByP is no longer responsible for its delivery. For lost packages, we recommend contacting your local postal carrier or filing a claim directly with them.


If you notice an error in your shipping address after placing an order, contact us immediately.

​

  • If your package hasn’t shipped yet, we’ll update your address at no extra charge.

  • If your package has already been shipped and is returned to us, a $5 reshipping fee will apply.

​

No Refunds or Exchanges

Please note that all sales are final, and we do not offer refunds. Exchanges are available only in approved cases, such as receiving a defective or incorrect item. For more details on this, please refer to our Refund Policy.

​

If you have any questions or concerns regarding your shipment, feel free to reach out to us at 'Let's Chat'

​

Thank you for shopping with LipistryByP!  Your support is as loving as a 6+ second kiss. 💋

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